One of the main differences between empathy and sympathy is the level of engagement.
In other words, when being empathetic with someone, you have the ability to connect and disengage from the person, story and decision making. You will accompany the individual on the path they decide to take trusting in their own capacity/ability in their decision making.
On the other hand, when sympathetic, you are engaged due to the affinity involved in the relationship. In this case, the level of trust in the individual on decision making is limited. There is not enough trust in their ability to make an “appropriate” decision, so there is a higher level of engagement and involvement in the story.
Download the Monarch Paper below to learn more about how Empathy and Sympathy can impact your life and your business.